WHAT THEY SAY

FAQs

How do I place an order?

It’s simple! Just choose your hat style and color, upload your logo, and complete the checkout process. We’ll take care of the rest.

Can I upload any file for my logo?

Yes, you can upload any logo file, and if necessary, we’ll make sure it’s properly formatted for embroidery.

What happens after I place my order?

Once your order is placed, we start preparing your hats and getting your logo ready for embroidery. You’ll receive a proof and mockup for your approval within a few business days.

How do I approve my proof?

We’ll send you an email with a link to review your proof and mockup. You can approve it or request changes directly through the link.

What if I need changes to the proof?

You can easily request revisions through the proof approval page. We’ll update it and send it back to you for final approval.

How long does everything take?

Once the proof is approved, production typically takes about 10-12 business days. We’ll keep you updated, and you’ll receive a tracking number once your order ships.

How much is shipping?

Shipping costs depend on the size and weight of your order. You’ll see an estimate during checkout, and we’ll confirm the final cost when your order ships.

Can I track my order?

Yes! We’ll send you a tracking number as soon as your order is shipped so you can follow its progress.

What payment methods do you accept?

We accept all major credit cards through our secure checkout.

Who do I contact if I have questions or issues?

If you have any questions or need help, you can reach us via email or chat. We're here to assist you!